Shipping Policy
1. Order Processing Time
All orders are processed within 1-3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next available business day. You will receive an email confirmation once your order has been dispatched.
2. Estimated Shipping Time
Estimated delivery times vary by region:
- United States: 5-10 business days
- International orders: 7-15 business days, depending on destination country and customs procedures
These are estimates only. Actual delivery times may vary due to carrier delays, customs processing, or other factors outside our control.
3. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment through the carrier's website. Please allow up to 48 hours for the tracking information to become active.
4. Possible Delays
We are not responsible for delays caused by:
- Carrier delays or disruptions
- Customs inspections or import duties
- Incorrect or incomplete shipping addresses provided by the customer
- Natural disasters, strikes, or other force majeure events
If your order has not arrived within the estimated timeframe, please contact us and we will do our best to assist you.
5. International Shipping
We ship to select international destinations. Please note that international orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost.
We recommend checking your country's import regulations before placing an international order.
6. Incorrect Address
Please ensure your shipping address is correct before completing your order. BurnFast is not responsible for orders delivered to incorrect addresses provided by the customer. If you notice an error, contact us immediately at contact.nxsupplements@gmail.com and we will do our best to assist before the order ships.